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Bus and Train Safety

The most common type of crime associated with bus and train transportation are thefts. The Edmonton Police Service wants to make sure that all public transportation users are safe and feel safe when on a bus or LRT.

Transit safety information:

Closed Circuit Televisions (surveillance cameras) are installed in all LRT stations, major transit centres, and some city pedways. ETS security personnel continuously monitor the cameras to help ensure the safety and security of our customers.

When an emergency communication device on ETS property (e.g. help phone, emergency button, etc.) is activated, an alarm relay automatically directs a surveillance camera to monitor the area. This provides ETS security personnel with visual contact with the individual requesting assistance for their safety and to aid in assessing the nature of the emergency.

There are three types of Emergency communication devices: Blue emergency help phones, wall-mounted red emergency buttons, and direct access phones, should you need assistance in an urgent or emergency situation (e.g. report situations such as a lost child, an injured person, a disturbance, or any issue of personal safety).

Onboard an LRT:

To alert the LRT Operator of an on-board emergency, use either the Yellow Touch Strips above the window on LRT cars, pull a Red Alarm Handle above every alternate door, or press the Red Emergency Button adjacent to the accessible door button.

On ETS:

Stop Request is a program that allows passengers to disembark at a location other than a bus stop along the route provided the Operator deems it safe to do so. The program is in effect daily after 6pm. You must inform the Operator directly (do not ring the bell) at least one stop in advance of where you wish to get off. Exit by the front door once the Operator is able to safely stop the bus.

Here are general safety tips and tips to reduce the chance of being victimized:

  • Do not walk on or along train tracks.
  • Do not cross train tracks unless you are at approved crossings. Do not cross if trains are approaching.
  • Stay in high visibility locations at bus stops and train stations. Ensure you can see others approaching and others can see you whenever possible.
  • Do not stand close to the curb at bus stops or the edge of the train platform.
  • Enter and exit buses and trains one at a time. When exiting, move away from the bus or train quickly.
  • Tell family or friends where you are going and when you will be back.
  • Travel with others if possible.
  • Be alert, walk with confidence, and know your destination and how to get there.
  • Choose busy, well-lit bus stops and train stations, especially when travelling at night.
  • Be aware of those around you. Be careful when someone approaches you with a simple question. Trust your instincts.
  • Do not engage panhandlers. If you wish to help them, support a good charity that assists people in need.
  • Carry a whistle or other personal safety device. Scream or yell if you are attacked.
  • Conceal large amounts of money or expensive items such as iPods.
  • If you are uneasy with the actions of others, inform the bus operator and sit at the front of the bus.
  • Do not leave your purse, backpack or other property unattended or under the seat – keep it close to you.
  • If you are harassed on the bus or train, inform the operator / security right away.
  • If robbed, yell loudly to attract attention. Try to distract the attacker so you can escape. Be a good witness - report the robbery to Police or Transit Security immediately. Record details of the attacker and occurrence as soon as possible  
  • Call Transit Watch 780-442-4900 to report unusual and suspicious activity.

For more information, see the City of Edmonton’s ETS Safety and Security website.