In April 2007 the Edmonton Police Service changed the way it responded to calls for service. The City expanded from four Divisions to five Divisions, splitting South Division into Southeast and Southwest Division. Due to the large geographic size of the Divisions it was also necessary to standardize how Patrol Units were disbursed throughout the Divisions, and a four district model was adopted throughout the City. The model has allowed us to cut response times and ensure Police Officers have time to concentrate on proactive work in their assigned Communities.
All calls made to the Edmonton Police Service will be assessed for an appropriate response. Whether you call 9 – 1 – 1 for assistance or our Complaint line at 780-423-4567, your concern will be evaluated for the appropriate response. Depending on the circumstances, you might be asked to respond to a Police Station, or a call for dispatch will be entered for your location.
Please visit divisions and locations if we have asked you to respond to a Police Station.
If a call is entered for dispatch, a priority level will be assigned to the event to ensure the correct police response. The priority system used by the Edmonton Police Service is designed to ensure the quickest response possible to occurrences involving threat to human life. The priority levels range from a Priority 1 to 9 depending on the severity of the circumstances. A Priority 1 call, threat to human life, has a response time goal of 7 minutes. To date, the Edmonton Police Service has the quickest response time overall to this type of complaint. It stands to reason that in order to meet this goal; the response times for service level calls, where response is not time sensitive, will by necessity be more flexible.
If you have called for assistance and are waiting for a response from the Police, there is no need to recall to check on the status of your occurrence. If we are unable to meet the goals as set out above, you will receive a phone call from a Sergeant advising you of the reasons for delay, and updating your occurrence with any new information.