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CTSS Frequently Asked Questions

Can I report a historical sexual assault?

Yes, the Edmonton Police Service has experienced investigating historical sexual assaults.

Does CTSS offer support indigenous informed support?

Yes, CTSS has an indigenous specialist within the unit; we offer culturally sensitive approaches through crime and trauma. 

What is CTSS?

Crime and Trauma-Informed Support Services is formally known Victim Services. Our unit support those affected by crime and trauma through a client centric approach.

I’m in need of financial assistance, can CTSS help me?

Unfortunately, CTSS does not offer any financial assistance. However, we do inform the public of programs and community agencies that offer financial assistance.

What is the Financial Benefits Program?

The Alberta Solicitor General created the Financial Benefits Program for individuals who have suffered psychical injuries and/or psychological trauma due to a violent incident. For more information on the Financial Benefits Program please contact their office at 780-427-7217

Is Financial Benefits and CTSS the same unit?

No, CTSS is a support unit that operates within the Edmonton Police Services. The Financial Benefits Program is part of the Alberta Solicitor General. CTSS only informs and distributes the application forms, the financial benefits office processes all the claims. For more information on the Financial Benefits Program please contact their office at 780-427-7217

I submitted my Financial Benefits Package, how can I get an update?

You can contact the Financial Benefits Program at 780-427-7217

I have been subpoenaed to attend court and I have no supports to go to court, can CTSS accompany me?

Yes. CTSS is happy to provide court accompaniment to those who request it. We try our best to meet each request but at times we get fully booked. If you or someone you know requires a court accompaniment please contact our court program at 780-421-2271

I would like a court update, who can I call?

You can contact our office at 780-421-2271. If we are unable to answer your call please contact the crown prosecutor’s office at 780-422-1111

I would like a status update on my investigation; can CTSS provide me an update?

CTSS is not involved in the investigation of your file, for all investigation inquiries please contact the investigating officer, this information can be provided through our main line at 780-421-2217

I need to update my witness statement. Can CTSS help me with this?

A witness statement is part of an investigation. For all investigation related inquiries, please contact the investigating officer 

I would like to see a therapist; can CTSS provide me with one?

Our staff and volunteers are not trained therapists, we offer emotional support. If you would like to see a psychologist we would be happy to provide you with contact information for community agencies that offer this service.

I don’t speak English but need help, what can I do? 

Please email us at ctss@edmontonpolice.ca and we will connect with you via a translation service.

I am in an abusive relationship, what can I do?

If your personal safety is at risk please contact 911. For family violence information please contact the 24hr help line at 780-310-1818 to receive assistance anonymously in more than 170 languages. CTSS staff can also help navigate supports through our main line at 780-421-2217.

Will CTSS support me, if I haven’t reported a crime?

Yes, our staff can listen and support you with your circumstances. However, if you are prepared to report a crime, please contact our non-emergency complaint line at 780-423-4567.

Can I report a historical sexual assault?

Yes, the Edmonton Police Service has experienced investigating historical sexual assaults.

Does CTSS offer indigenous support?

Yes, CTSS has an indigenous specialist within the unit; we offer culturally sensitive approaches through crime and trauma.