Please note: If you have a COVID-19 related question or have a complaint about non-compliance with any of the Medical Officer of Health’s orders, please click on this link to file a complaint. Please do not call 911, which is for emergency situations only.
To prevent the spread of COVID-19, the Edmonton Police Service has instigated new protocols and operating hours. These measures are intended to protect the health and well-being of police officers and community members.
COVID-19 is highly contagious. If you have questions about COVID-19, please contact Alberta Health Services at 811. If you are in medical distress and require immediate assistance, call 911.
EPS and the Public Health Act
Communication and education over enforcement will be the primary objective for EPS members responding to situations involving non-compliance of the Public Health Act orders recently legislated to slow the spread of COVID-19 throughout Edmonton. However, an enforcement mechanism is now at our disposal for those who demonstrate utter disregard to follow the orders that have been established in the interests of public safety. Please read our media release for more information.
EPS is warning citizens of scammers who are using the fear, stress, and urgency of COVID-19 to get citizens to buy-in to their scams. From organization and police officer impersonations, to identity theft to steal government financial aid, these scammers will try anything, and a handful have succeeded. Please see our web page for details on these scams.
The Canadian Centre for Child Protection has provided resources dedicated to supporting families during the COVID-19 crisis, including information for: families and caregivers, schools and educators, and child-serving organizations.
Please see our webpage for more information on these resources.
Criminal History Unit - Fingerprinting Processes
The EPS has adjusted its fingerprinting process with the Criminal History Unit for those who find themselves unable to attend Police Headquarters due to COVID-19 or other flu-like symptoms.
If you are not displaying flu-like symptoms:
Attend Police Headquarters on your fingerprinting date and speak with the front-desk Commissionaire for further direction.
Protocols are currently in place to address social distancing as no more than two individuals will be admitted in the Criminal History Unit at any given time. Upon entry, each individual will be provided with soap and water to wash their hands and may also request hand sanitizer and a face mask.
The Criminal History Unit will not conduct fingerprinting on anyone displaying flu-like symptoms.
If you are unable to attend Police Headquarters for this reason, you are required to call the Criminal History Unit at 780-421-2198 in advance of your scheduled fingerprinting date. On a
case-by-case basis, a new fingerprinting date will be scheduled four weeks from the original scheduled date. A COVID-19 Ident Processing Delays form will also be included in your file for information. For further information, please visit the Criminal History Unit page
Police Information Check Section
In response to the COVID-19 pandemic, the Police Information Check & Alarm Control Section (PICS) is closed to the public.This is intended to protect the health and well-being of the community and our staff. Although walk-in service is suspended at this time, the Edmonton Police Service has launched an online police information check application tool.
We will continue to accept batch submissions from organizations that we have agreements with.
The EPS remains committed to maintaining a high level of service with respect to providing police information checks and fingerprinting services to the community.
PICS Fingerprinting Services
The Edmonton Police Service fingerprinting services will be available one day a week by appointment only on Fridays from 8:00 a.m. to 3:30 p.m. Appointments will be booked for two consecutive weeks, starting on the Monday of that week.
If you would like to book an appointment, please email firstname.lastname@example.org
If you have travelled outside of Canada in the last 14 days, been in contact with a confirmed or probable case of COVID-19, or have a fever, cough, running nose, sore throat or shortness of breath, or a general feeling of illness, fingerprinting services will not be available for you. We ask that you stay home to help prevent the spread of COVID-19.
Please refer to this Fingerprinting Services webpage for updated information on our fingerprinting services.
General Policing Practices
The EPS takes the health and safety of the public and our officers seriously. Just as we encourage the public to practice safe social distancing, we ask our officers to do the same when on and off duty. While this is not always practical in frontline policing, we are modifying some practices during these challenging times.
- One example is the use of smart phone cameras to photograph documents at vehicles stops and other interactions to provide adequate social distance and minimize the handling of documents. Theses images will only be used for reference during the time of the vehicle stop and will not be stored beyond the conclusion of the interaction.
- Officers are also encouraged to follow adequate social distancing when not involved in investigations or during well-needed breaks. These are challenging times and we are responding accordingly to serve the community in the safest possible way.
- All EPS facilities will be regularly cleaned to mitigate the spread of the virus. We ask the public to take use appropriate measures to ensure the safety our employees.
- Front counters currently remain open. If you are experiencing any flu related symptoms and require non-emergency police assistance, please do not expose police members and the public inside divisional stations. Return to your vehicle and call 780-423-4567 and wait for direction. If you require emergency assistance, call 911.
- Patrol response times are currently unaffected. Calls for service will continue to be dispatched on a priority basis. Responding members will practice social distancing and in certain circumstances wear Personal Protective Equipment.
- Detainee Management Unit sanitizes equipment and holding cells to prevent the spread of COVID-19. Individuals taken into police custody who exhibit flu like symptoms will be assessed by the on-duty paramedic. Any individual who exhibits high risk symptoms will be moved into isolation.
- To enhance the safety of officers and citizens, Police Communications Branch will ask callers three questions:
- Have you or anyone in your household come in contact with someone who tested positive for the Coronavirus in the last 30 days?
- Have you had a fever or cough in the last 3 days?
- Have you traveled out of the country within the last 30 days?
Chief McFee's Message to the Public