Please note: If you have a COVID-19 related question or have a complaint about non-compliance with any of the Medical Officer of Health’s orders, please click on this link to file a complaint. Please do not call 911, which is for emergency situations only.
To prevent the spread of COVID-19, the Edmonton Police Service has instigated new protocols and operating hours. These measures are intended to protect the health and well-being of police officers and community members.
COVID-19 is highly contagious. If you have questions about COVID-19, please contact Alberta Health Services at 811. If you are in medical distress and require immediate assistance, call 911.
City of Edmonton Temporary Mandatory Face Covering Bylaw - NEW
Call 311 for questions or to file a complaint for non-compliance.
- As per the City of Edmonton Temporary Mandatory Face Coverings Bylaw, use of mask or face coverings will now be required in all publicly accessible areas of EPS facilities.
- Enforcement of the Mandatory Face Coverings bylaw will focus on education and awareness of the value of wearing face coverings to limit the spread of the COVID-19 virus.
- To file a complaint regarding bylaw non-compliance or for questions related to the bylaw, call 311. Please do not use the emergency 911 line for bylaw complaints.
Click here for the City’s Face Covering Bylaw FAQ
EPS and the Public Health Act
Communication and education over enforcement will be the primary objective for EPS members responding to situations involving non-compliance of the Public Health Act orders recently legislated to slow the spread of COVID-19 throughout Edmonton. However, an enforcement mechanism is now at our disposal for those who demonstrate utter disregard to follow the orders that have been established in the interests of public safety.
EPS is warning citizens of scammers who are using the fear, stress, and urgency of COVID-19 to get citizens to buy-in to their scams. From organization and police officer impersonations, to identity theft to steal government financial aid, these scammers will try anything, and a handful have succeeded. Please see our web page for details on these scams.
The Canadian Centre for Child Protection has provided resources dedicated to supporting families during the COVID-19 crisis, including information for: families and caregivers, schools and educators, and child-serving organizations.
Please see our webpage for more information on these resources.
Criminal History Unit - Fingerprinting Processes
The EPS has adjusted its fingerprinting process with the Criminal History Unit for those who find themselves unable to attend Police Headquarters due to COVID-19 or other flu-like symptoms.
If you are not displaying flu-like symptoms:
Attend Police Headquarters on your fingerprinting date and speak with the front-desk Commissionaire for further direction.
Protocols are currently in place to address social distancing as no more than two individuals will be admitted in the Criminal History Unit at any given time. Upon entry, each individual will be provided with soap and water to wash their hands and may also request hand sanitizer and a face mask.
The Criminal History Unit will not conduct fingerprinting on anyone displaying flu-like symptoms.
If you are unable to attend Police Headquarters for this reason, you are required to call the Criminal History Unit at 780-421-2198 in advance of your scheduled fingerprinting date. On a
case-by-case basis, a new fingerprinting date will be scheduled four weeks from the original scheduled date. A COVID-19 Ident Processing Delays form will also be included in your file for information. For further information, please visit the Criminal History Unit page
Police Information Check Section - office reopened Monday June 22.
Although walk-in service at the Police Information Check office is available, physical distancing measures will be in place inside, and customers are encouraged to wear masks. In order to observe the 2 metre physical distance requirement, the number of people that can be accommodated in our lobby at one time will be limited, therefore customers should expect to wait outside or in their vehicle for up to two hours until they can be accommodated inside. Customers should first come to the door where they will be asked to provide their name and a cell phone number as they will be contacted by text message when it is their turn to enter the office.
You may complete and print out the application form* before coming to the Police Information Check Section.
*You can also download and print out this non-fillable PDF if the above does not work.
We encourage citizens to continue to use the PICS online application tool.
PICS Fingerprinting Services
The Police Information Check Section Office reopened to the public on Monday June 22.
Hours of operation are 8:00 AM to 4:00 PM.
Because social distancing is not possible during the fingerprint process we ask that you bring a scarf or mask to wear during the procedure.
Notice: Biometric Instruction Letters for Service Canada:
If you received a letter from Immigration Refugee and Citizenship Canada (IRCC) instructing you to attend a Service Canada location for fingerprints you will have to wait until the Service Canada locations reopen to the public. We are unable to assist you with these type of fingerprints.
Please click this link to see additional information.
General Policing Practices
The EPS takes the health and safety of the public and our officers seriously. Just as we encourage the public to practice safe social distancing, we ask our officers to do the same when on and off duty. While this is not always practical in frontline policing, we are modifying some practices during these challenging times.
- One example is the use of smart phone cameras to photograph documents at vehicles stops and other interactions to provide adequate social distance and minimize the handling of documents. Theses images will only be used for reference during the time of the vehicle stop and will not be stored beyond the conclusion of the interaction.
- Officers are also encouraged to follow adequate social distancing when not involved in investigations or during well-needed breaks. These are challenging times and we are responding accordingly to serve the community in the safest possible way.
- All EPS facilities will be regularly cleaned to mitigate the spread of the virus. We ask the public to take use appropriate measures to ensure the safety our employees.
- Front counters currently remain open. If you are experiencing any flu related symptoms and require non-emergency police assistance, please do not expose police members and the public inside divisional stations. Return to your vehicle and call 780-423-4567 and wait for direction. If you require emergency assistance, call 911.
- Patrol response times are currently unaffected. Calls for service will continue to be dispatched on a priority basis. Responding members will practice social distancing and in certain circumstances wear Personal Protective Equipment.
- Detainee Management Unit sanitizes equipment and holding cells to prevent the spread of COVID-19. Individuals taken into police custody who exhibit flu like symptoms will be assessed by the on-duty paramedic. Any individual who exhibits high risk symptoms will be moved into isolation.
- To enhance the safety of officers and citizens, Police Communications Branch will ask callers three questions:
- Have you or anyone in your household come in contact with someone who tested positive for the Coronavirus in the last 30 days?
- Have you had a fever or cough in the last 3 days?
- Have you traveled out of the country within the last 30 days?
Chief McFee's Message to the Public