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EPS partners with ASSI to open collision reporting centres this fall

For Immediate Release: 19-Aug-2022 @ 8:25 AM
MRU #: 22R080

The Edmonton Police Service (EPS) has partnered with Accident Support Services International Ltd. (ASSI) to open two Collision Reporting Centres (CRCs) in Edmonton this fall. 

ASSI is a professional collision report management company that facilitates a partnership between police and insurance providers by providing post-collision assistance to motorists. Following minor collisions, involved individuals report to a CRC to have ASSI staff assist them in completing a police report. Once centres open, individuals will no longer report to EPS division front counters or wait roadside for a police response, providing a more streamlined reporting process and increasing safety by clearing roadways faster.

EPS’ participation in the CRC program means that officers who would otherwise respond to minor injury and property damage collisions are available to respond to higher priority calls for service.

“We’re always looking for opportunities to improve service delivery and introduce innovative business practices that help us use our resources more efficiently,” says EPS Chief of Police, Dale McFee. “It can take several hours from the time a collision occurs to the conclusion of an investigation, which ties up officers and leaves motorists waiting. The centres won’t just improve how we’re using our resources, they’ll also create a safer environment for Edmonton’s motorists by moving the reporting process off the roadway and into a dedicated space.”

For major collisions with injuries requiring EMS presence, a fatality, or criminal activity, motorists must still call 9-1-1 for police and emergency response. EPS will also continue to attend other collisions requiring statutory police response such as those involving suspended drivers, transportation of dangerous goods and extensive damage to private or government property. Motorists involved in collisions resulting in minor injury and property damage that do not meet the above criteria will be required to visit the nearest CRC as EPS division front counters will no longer take those reports. Details on EPS collision response can be found at edmontonpolice.ca/ReportACollision.

Upon arrival at a CRC, ASSI staff will guide motorists through the process of filing a report, which includes taking pictures of vehicle damage and contacting family members and/or insurance providers. The centres are motorists’ one-stop-shop following a collision, with ASSI providing the necessary guidance to file a report in a safe and efficient manner.

“At ASSI we are committed to providing the highest level of customer service, as well as assisting police with identifying collision trends to proactively prevent collision through the use of our Microsoft award winning ‘Collision Reporting & Occurrence Management System’ (CROMS). We are really excited to partner with Edmonton Police Service, to provide the motorists of Edmonton with this enhanced service in their time of need,” says ASSI President, Steve Sanderson.

ASSI will be opening two CRCs: one in north (15750 116 Avenue) and one in south (5805 87A Street) Edmonton. EPS and ASSI will conduct a public education campaign to ensure motorists are aware of the new reporting process prior to opening.

ASSI operates CRCs in several Canadian communities in conjunction with local police services, including Toronto, Grande Prairie and Medicine Hat. The service comes at no cost to EPS or the public and is funded by the insurance providers who support the program. More information on ASSI can be found at accsupport.com.



Edmonton Police Service

Accident Support Services International Ltd.
Kumar Siva, Chief Operating Officer

"Dedicated to Protect, Proud to Serve"