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Public service impacts at EPS due to labour disruption

For Immediate Release: 12-Mar-2024 @ 2:03 PM
MRU #: 24R920

Edmonton Police Service (EPS) emergency services and response will function as normal during the announced labour disruption by CSU 52. Every effort is being made to ensure that frontline services are not impacted by strike activity set to begin at 11 a.m. on Thursday, March 14, 2024.

Members of the public should continue to call 911 for emergencies where life, safety, or property is in immediate danger or there is a crime in progress. All other calls must be directed to the non-emergency line at 780-423-4567 (#377 from a mobile device in Edmonton).

All efforts are being made to ensure that impacts from strike actions have a minimal impact to frontline policing and EPS’ overall public safety responsibilities. Decisions on redeployments are being made to minimize the potential for public safety impacts.

Effective Thursday, March 14, 2024, the following changes will be made to non-frontline services:

Service Area

Service Changes

911 (ECOMB)

Emergency Communications Operations Branch

The highest priority is to ensure that emergency call response times meet current levels and that personnel have been redeployed to work as emergency communications officers. As noted above, priority is being given to redeploying non-frontline workers to minimize public safety impacts.

Front Counters

Closure of EPS front counters at all locations except downtown. Anyone requiring assistance can contact the non-emergency line at 780-423-4567. In the event of an emergency, call 911.

If you are not able to reach the City of Edmonton through 311, do not call the police unless it is a police matter. Non-emergency calls to 911 can delay response to real emergencies.

Police Seized Vehicle Storage Lot

Public access hours will be limited to 11 a.m. – 3 p.m. Monday to Friday. Payment will be taken in debit or credit only,no cash. The lot will be closed on weekends, with storage rates adjusted as required. All inquiries must be made in person at the lot.

Police Information Checks

*Effective March 11

All public requests for Police Information Checks will be suspended to prioritize maintaining requests on active criminal investigations. This includes police information checks, local police records checks, civil fingerprinting, and alarm permits. Consequently, the office at Nexus Business Park will be closed to the public.

Property and Exhibit Section

Public access hours will be limited to 11 a.m. – 2 p.m. Monday to Friday.

Public Complaints

Priority will be given to maintaining legislative requirements within the public complaint process to ensure legal obligations are met in all investigations. Nonetheless, it is likely the management of some files may be slowed during this period.

Recruitment – Officers

Recruitment activities will continue, but there may be timing impacts. Applicants are encouraged to stay in touch with their file manager.

Recruitment - Civilians

Active public postings and all civilian recruitment will be suspended.

In the event of prolonged strike action, more service adjustments may be needed.

For the latest information on EPS’ management of labour disruption impacts, please consult official EPS social media channels as website updates may be delayed.

Media Contact:

Lauren Wozny, Director

Media Relations and Public Affairs



For media inquiries please contact the EPS Media Relations Unit at mediarelations@edmontonpolice.ca.