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Edmonton Police Service

Dedicated to Protect, Proud to Serve

EPS Non-Emergency Line

780-423-4567 / #377 from an Edmonton mobile

The following crimes should be reported to the EPS Non-Emergency Line:

  • Thefts/Mischiefs
  • Assaults
  • Break and Enters into homes/businesses
  • Child Abuse/Welfare concerns
  • Disturbances/Noise complaints
  • Missing Persons
  • Sexual Assaults
  • Property damage collisions where vehicles are not drivable
  • Parking Offences/abandoned autos
  • Neighbour disputes
  • Family disputes
  • Frauds over $5,000.00
  • Suspicious persons/vehicles
  • Weapons/Gun complaints

The following crimes are ordinarily forwarded to a Police Station for investigation:

  • Hit and Run Collisions
  • Property Damage Collisions where vehicles are drivable
  • Frauds under $5,000.00

The following crimes can be Reported Online:

  • Theft from/Mischief to Autos under $5000
  • Damage to Vehicle (not collision related)
  • Damage to Property
  • Lost/Found Property
  • Thefts/Mischiefs under $5000
  • Break and Enter into a detached garage or shed
  • Attempted Break and Enter into a detached garage or shed

Please visit Divisions & Locations to find the closest police station to you and times of operation.

INTERACTIVE VOICE RESPONSE (IVR)

IVR automates the non-emergency (780-423-4567) phone line so that callers will be able to select from a menu that will provide two general call paths:

1 - for “Questions or Information” calls and 2 - for “Complaint” calls.

Callers will be able to obtain information directly from IVR including:

  • Police Station locations, phone numbers and hours
  • Switchboard information and hours
  • Information on how to report a crime online
  • Vehicle Collisions Reporting

IVR will also automatically transfer callers, based on the reason for their call. This includes transfers to:

  • Police Information Check Section
  • Switchboard
  • Detainee Mgmt. Unit (Arrest/Person-in-Custody enquiries)
  • Landlord Tenant and Advisory Board
  • Tow Lot
  • Bylaw Enforcement
  • City of Edmonton 311

The IVR system will facilitate many common call types, reducing the need for call taker intervention. Callers can still be transferred to a call taker if the nature of their call requires it.


911 - For Emergencies ONLY

Only use 911 in an emergency situation. This includes:

  • A life-threatening situation that requires police, fire, or ambulance
  • If a crime is currently in progress

Just Call 2-1-1 - when someone is in distress

You can help before police or emergency services are needed!

When you see someone in distress, Just Call 211 and press "3" to dispatch the 24/7 Crisis Diversion Team. This service should be used when you see someone:

  • Experiencing a medical or mental health (non-emergency) crisis
  • There is a potential safety concern for the individual involved
  • Possibly intoxicated or otherwise impaired

By calling 211, you can provide someone with the proper aid and emergency resources can continue to focus on emergencies. See REACH Edmonton for more information.


If you have a complaint against an EPS member, please visit our Concerns area.