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Edmonton Police Service

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EPS Non-Emergency Line


The following crimes should be reported to the EPS Non-Emergency Line:

  • Thefts/Mischiefs
  • Assaults
  • Break and Enters into homes/businesses
  • Child Abuse/Welfare concerns
  • Disturbances/Noise complaints
  • Missing Persons
  • Sexual Assaults
  • Property damage collisions where vehicles are not driveable
  • Parking Offences/abandoned autos
  • Neighbour disputes
  • Family disputes
  • Frauds over $5,000.00
  • Suspicious persons/vehicles
  • Weapons/Gun complaints

The following crimes are ordinarily forwarded to a Police Station for investigation:

  • Theft from/Mischief to Autos
  • Hit and Run Collisions
  • Property Damage Collisions where vehicles are driveable
  • Lost/Found Property
  • Thefts/Mischiefs with no suspect
  • Frauds under $5,000.00

Please visit Divisions & Locations to find the closest police station to you and times of operation.


IVR automates the non-emergency (780-423-4567) phone line so that callers will be able to select from a menu that will provide two general call paths:

1 - for “Questions or Information” calls and 2 - for “Complaint” calls.

Callers will be able to obtain information directly from IVR including:

  • Police Station locations, phone numbers and hours
  • Switchboard information and hours
  • Information on how to report a crime online
  • Vehicle Collisions Reporting

IVR will also automatically transfer callers, based on the reason for their call. This includes transfers to:

  • Police Information Check Section
  • Switchboard
  • Detainee Mgmt. Unit (Arrest/Person-in-Custody enquiries)
  • Landlord Tenant and Advisory Board
  • Tow Lot
  • Bylaw Enforcement
  • City of Edmonton 311

The IVR system will facilitate many common call types, reducing the need for call taker intervention. Callers can still be transferred to a call taker if the nature of their call requires it.

If you have a complaint against an EPS member, please visit our Concerns area.