Reporting your Concern
Anyone who has concerns about the policies, service or the actions of a police officer may make a complaint, however, it is unlawful to make a false report to police. To report your concern, contact Professional Standards Branch at (780) 421-2676 or use the online complaint form.
You may also submit your concern in writing to the Chief of Police, after which it will be reviewed by the intake manager in Professional Standards Branch and assigned to an intake evaluator. Your concern may be resolved through the intervention of the officers’ supervisor or a Professional Standards Branch investigator.
Informal concerns do not need to be in writing and can be addressed by calling Professional Standards Intake Investigations Section at (780) 421-2676. However, under the Alberta Police Act a formal complaint shall be in writing and signed by the complainant where practicable. This must include the who, what, when, where and how and the names of any witnesses. The complaint should be specific to the actions of the officer or the police service.
There are times where complaints against the Edmonton Police Service cannot be taken as police officers are given discretion when it comes to laying charges. The courts are the proper venue to hear evidence pertaining to charges that you may be facing. The Edmonton Police Commission and Professional Standards Branch will not intervene in that process.
A formal investigation may be required if the resolution of the concern cannot be achieved through an Alternative Dispute Resolution. The formal investigation process may also be ordered immediately by the Chief of Police.