780-423-4567 / #377 from an Edmonton mobile
The following crimes should be reported to the EPS Non-Emergency Line:
- Thefts/Mischiefs
- Assaults
- Break and Enters into homes/businesses
- Child Abuse/Welfare concerns
- Disturbances/Noise complaints
- Missing Persons
- Sexual Assaults
- Property damage collisions where vehicles are not drivable
- Parking Offences/abandoned autos
- Neighbour disputes
- Family disputes
- Frauds over $5,000.00
- Suspicious persons/vehicles
- Weapons/Gun complaints
The following crimes are ordinarily forwarded to a Police Station for investigation:
- Hit and Run Collisions
- Property Damage Collisions where vehicles are drivable
- Frauds under $5,000.00
- Theft from/Mischief to Autos under $5000
- Damage to Vehicle (not collision related)
- Damage to Property
- Lost/Found Property
- Thefts/Mischiefs under $5000
Please visit Divisions & Locations to find the closest police station to you and times of operation.
INTERACTIVE VOICE RESPONSE (IVR)
IVR automates the non-emergency (780-423-4567) phone line so that callers will be able to select from a menu that will provide two general call paths:
1 - for “Questions or Information” calls and 2 - for “Complaint” calls.
Callers will be able to obtain information directly from IVR including:
- Police Station locations, phone numbers and hours
- Switchboard information and hours
- Information on how to report a crime online
- Vehicle Collisions Reporting
IVR will also automatically transfer callers, based on the reason for their call. This includes transfers to:
- Police Information Check Section
- Switchboard
- Detainee Mgmt. Unit (Arrest/Person-in-Custody enquiries)
- Landlord Tenant and Advisory Board
- Tow Lot
- Bylaw Enforcement
- City of Edmonton 311
The IVR system will facilitate many common call types, reducing the need for call taker intervention. Callers can still be transferred to a call taker if the nature of their call requires it.
911 - For Emergencies ONLY
Only use 911 in an emergency situation. This includes:
- A life-threatening situation that requires police, fire, or ambulance
- If a crime is currently in progress
If you have a complaint against an EPS member, please visit our Concerns area.