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Edmonton Police Service

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Crime and Trauma-Informed Support Services

The Edmonton Police Service established a Victims Service Unit on July 23, 1979, and since then has been committed to improving the overall service it provides to the public and enhancing the safety of the community.

In 2018, the unit underwent an extensive analysis of its service model, assessing ways to incorporate innovative and best practices to the program. The result led to a change in the service model that included the implementation of portfolios, which specialize in specific crime types and vulnerable groups. The unit also placed an emphasis on a trauma-informed approach that was client-led and driven.

In November 2019, the unit changed their name to Crime and Trauma- Informed Support Services (CTSS). The new name conveys a modern approach to understanding both current, and past, trauma faced by those who have been victimized, while recognizing that coping mechanisms are individual. Research and feedback from clients suggest that people do not want to be labelled as victims, but as survivors. 


The vision of the CTSS is to become a nationally-recognized model of best practice within the police community, through trauma-informed and client-centered response and services to reduce future victimization and contribute to Edmonton becoming the safest major city in Canada.


The mission of the CTSS is to provide timely intervention, prevention and supports to individuals, families and all our communities affected by crime, trauma and tragic events. We will meet the expectations of this mission through:

  • Deployment of skilled crisis response and services that are readily accessible to compliment the mission and vision of the EPS
  • Trauma-informed practices that manage further victimization
  • Apply client-lead and evidence-based support that encourages establishing harm-reducing strategies and problem-solving
  • Development of targeted education and awareness campaigns
  • Empower victims to navigate the criminal justice system
  • Recognizing the diversity of our community and responding to the unique needs of our ethno-cultural groups
  • Sustained community partnerships to ensure continuity-of-care and elimination of redundancies of victim service delivery and support in Edmonton
  • To apply evidence-based learning to reduce future victimization.

As a strategic partner with the Edmonton Police Service, CTSS looks forward to addressing the emerging needs of our community and to raising the standard of the service we provide. If you have been the victim or survivor of a crime and would like support, please contact us by email or call 780-421-2217.