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Edmonton Police Service

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EPS Non-Emergency Line

780-423-4567 / #377 from an Edmonton mobile

Interactive Voice Response (IVR)

IVR automates the non-emergency (780-423-4567) phone line so that callers will be able to select from a menu that will provide two general call paths:

1 - for “Questions or Information” calls and 2 - for “Complaint” calls.

Callers will be able to obtain information directly from IVR including:

  • Police Station locations, phone numbers and hours
  • Switchboard information and hours
  • Information on how to report a crime online
  • Vehicle Collisions Reporting

IVR will also automatically transfer callers, based on the reason for their call. This includes transfers to:

  • Police Information Check Section
  • Switchboard
  • Detainee Management Unit (Arrest/Person-in-Custody enquiries)
  • Landlord Tenant and Advisory Board
  • Tow Lot
  • Bylaw Enforcement
  • City of Edmonton 311 * Due to the hourly changes for the City of Edmonton 311 call centre, please note that our 911 service is for emergencies only and a reminder that our complaint line is for non-emergent policing matters. For all City of Edmonton questions/concerns, please continue to call 311.*

The IVR system will facilitate many common call types, reducing the need for call taker intervention. Callers can still be transferred to a call taker if the nature of their call requires it.

911 is for emergencies where life, safety, or property is in immediate danger or there is a crime in progress.

If you have a complaint against an EPS member, please visit our Concerns area.


Contact EPS: #377

Need to report a crime to EPS that's NOT an emergency situation? Call #377 from your mobile device!