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Collision Reporting

Effective September 29, 2022, Edmonton Police front counters no longer process collision reports. As part of a partnership between Edmonton Police Service and Accident Support Services International (ASSI), if you are involved in a collision within the City of Edmonton, it must be reported at a Collision Reporting Centre.

Check wait times before attending a CRC location before you arrive here: accsupport.com/Edmonton. Be mindful that the wait time only reflects the estimated time before you begin your reporting process. If the weather and road conditions aren’t favourable, and your vehicle doesn’t need a tow and is safe to drive, you can report as soon as possible or once weather and road conditions stabilize.

Collision Reporting Centre Locations

Edmonton North

Edmonton South

15750 116 Ave NW

Edmonton, AB T5M 3S5




Monday to Saturday: 8:00 a.m. – 8:00 p.m.

Sunday: 10:00 a.m. – 6:00 p.m.

Closed Statutory Holidays

5805 87A St NW

Edmonton, AB T6E 5Z1




Monday to Saturday: 8:00 a.m. – 8:00 p.m.

Sunday: 10:00 a.m. – 6:00 p.m.

Closed Statutory Holidays

What to do if you’re in a collision

  • Establish if anyone is hurt. If any of the following scenarios apply, call 9-1-1 immediately. Police will respond to these calls:
    • The collision involves a fatality
    • The collision involves a serious personal injury where a person is transported to a hospital
    • Criminal activity is involved in the collision (e.g., impaired driving, stolen vehicle, assault)
    • Collisions involves a person who is uninsured or is a suspended driver (keep in mind by not having an insurance card it does not necessarily mean the vehicle is not insured)
    • The collision involves damages to private, municipal or highway property
    • The collisions involve cyclists or pedestrians who have been injured and require transport to hospital

  • Take a breath. Keep in mind that this is a stressful situation for everyone involved and to remain calm.

  • Clear the road. If it is safe to do so and the vehicles can be moved, move all involved vehicles to an area of safety, clearing the road for other drivers.

  • Assess damage. If the involved vehicles have $2,000 or more combined damage you must report the collision to a Collision Reporting Centre as soon as possible. Failure to report the collision could result in a $405 fine. If motorists are unsure of how much the damage is, they can attend a body shop for an estimate. If damage is very minor, please contact your insurance company to talk about your options.

  • Exchange information
    • Record where the collision occurred
    • The licence plate number, as well as the year, make, model and colour of the other involved vehicle(s).
    • Exchange drivers licence, registration, and insurance policy and company information.
    • Confirm the driver’s full name, address, and a phone number from the other involved individual(s).

    • Take photos. Taking a picture of each other’s information on your cell phone is a quick and accurate way to exchange information in what is a stressful situation. Take photos of the collision scene and damage to your vehicle.

    • Talk to witnesses. Exchange information with any witnesses, if possible.

    • Report the collision to a Collision Reporting Centre. If your vehicle is driveable, please check wait times and attend one of the Collision Reporting Centres with your vehicle as soon as possible. If your vehicle is disabled and requires a tow, a tow company will transport you and your vehicle to the Collision Reporting Centre directly from the scene. Keep in mind if your vehicle requires a tow, you do not need to be there at the same time.
      • When reporting, bring your documentation with you – driver’s license, vehicle registration, and insurance.

Keep in mind you MUST report the incident in the jurisdiction where the collision actually took place.

What are Collision Reporting Centres?

As part of a partnership with Edmonton Police Service, Collision Reporting Centres are operated by Accident Support Services International (ASSI) providing a more personalized process and a one-stop shop following a collision, with ASSI staff providing the necessary guidance to file a report in a safe and effective manner.

If motorists have questions, or are unsure of what to do, call the EPS non-emergency line at 780-423-4567 (#377 from a mobile).