Edmonton Police Service logo

Commitment to Professionalism - Reduced Crime & Victimization - Investigative Excellence - Increased Efficiency & Effectiveness
Copyright © 2020, Edmonton Police Service. All rights reserved.

Edmonton Police Service

Dedicated to Protect, Proud to Serve

Alarm Bylaw Program FAQ

1. Do I need an alarm permit for my home or business?
Yes. If you have an operating alarm system on your home or business, an alarm permit is required as per the City of Edmonton Alarm Systems Bylaw #10922. For information on how to obtain an alarm permit, click here.
2. How do I pay for my false alarm fee?
  • Mail your false alarm fee invoice, including payment by certified cheque, personal cheque or money order made payable to the “City of Edmonton”, to the Alarm Control Detail at Edmonton Police Headquarters, 9620-103A Avenue, Edmonton, Alberta, T5H 0H7.  Please ensure that you include your false alarm fee invoice. Your invoice, in addition to a receipt, will be mailed to you.
  • 3. What are my responsibilities as an alarm system holder?

    1. Obtain a valid Edmonton Police Service alarm systems permit.

    2. Display your alarm decal at the main entrance to the property.

    3. Provide your alarm monitoring company with the following information:

    • Permit number
    • Owner of premise contact information including all known phone numbers.
    • Premise phone number(s)
    • Contact information for at least 3 keyholders including all contact phone numbers
    • Business hours (if applicable)

    4. Immediately update your alarm monitoring company and the Edmonton Police Service Alarm Control Detail of any changes regarding the permit or keyholders.

    5. Train all keyholders on the proper use of the alarm system for arming/disarming the alarm and how to cancel a false alarm.

    6. Ensure the alarm system is maintained and in good working order. Please contact the Alarm Control Detail if you move or no longer require the alarm permit.

    4. How do I avoid my alarm permit being suspended?
    Your alarm permit will be suspended for 3 months should you receive 4 false alarms in a 12 month period.  To avoid getting false alarms, please see our False Alarm Prevention Tips or our Annual False Alarm Prevention Checklist.
    5. How do I avoid my alarm permit being cancelled?
    Upon receipt of your false alarm invoice, you are provided with 60 days to pay your false alarm fee. To avoid having your alarm permit cancelled, pay your false alarm fee within 60 days.  We have several methods to pay for your convenience. Please see FAQ #2.
    6. My alarm permit has been cancelled. What do I do?
    To reactivate your alarm permit, you must pay a $30 reinstatement fee along with your outstanding false alarm fee. This can be done by mailing a cheque, calling our office to pay with credit card over the phone or visiting our office
    7. What is Enhanced Call Verification?

    When your alarm monitoring company calls the Edmonton Police Service for the police to respond to your home or business due to alarm activation, Enhanced Call Verification will be used in the evaluation of all intrusion alarm occurrences. Dispatch will only occur if the following exist:

    1. A combination of perimeter and interior motion sensor activations.
    2. The alarm monitoring company has attempted to verify the legitimacy of the alarm activation by contacting both the premise and the listed keyholder(s).
    8. I’m going away on vacation. What do I do?
    While you’re away on vacation, it is important that your home is secure. All doors and windows should be locked. It is important that all structural defects such as loose fitting doors or windows be corrected as this may cause false alarms due to bad weather. You should advise your alarm company of your travel dates and be sure your keyholders are up to date on their knowledge of how to use the alarm system in your home or business. Your keyholder(s) should have the ability to secure the home or business should it be required.
    9. My alarm permit decal is faded or I’m replacing my doors/windows. How do I get a replacement decal?

    We will replace your alarm permit decal at no charge.
    Phone: 780-421-3410
    Or email: alarm.program@edmontonpolice.ca

    Please include your name, address & permit number.  A new decal will be mailed to you within 5 business days.

    10. When should a duress, hold-up or panic alarm be activated?
  • In emergency situations requiring immediate police attendance
  • During a robbery in progress
  • When being physically threatened