Common Causes of False Alarms

• Use of incorrect keypad code
• Improper training of authorized users and keyholders
• Improperly securing doors and windows once alarm is armed
• Wandering pets
• Re-entering the property after leaving without disarming the alarm system
• Objects hanging in the vicinity of motion detectors
• Faulty equipment
• Acts of nature (strong winds, electrical storms, etc.)

False Alarm Prevention Tips

• Complete the Annual Alarm System User Checklist for False Alarm Prevention each year
• Ensure your alarm monitoring company verifies alarms before calling the police by following an Enhanced Call Verification (ECV) process. See definition in FAQ. This will prevent you from obtaining false alarm fees.
• Properly train all alarm system users and keyholders including employees, cleaning staff and guests on how to cancel a false alarm and properly arm/disarm the alarm system.
• Secure doors and windows before activating the alarm system.
• Regularly maintain the alarm system (including batteries).
• Inform your alarm company of new authorized users and their contact numbers.
• Ensure panic buttons are not accessible to small children.
• Have your alarm system inspected annually.
• Cancel all false alarm calls immediately.
• Give your monitoring company details on whom to call in the event your alarm is activated.  Three or more keyholders is recommended.
• Notify your alarm company when you are away for an extended period of time and provide them with a revised call list.
• Be aware of how changes in your environment affect your alarm system.  Decorations, environmental design, pets and construction dust can all lead to false alarms. Contact your alarm company to ensure any changes you have made in your environment do not adversely affect your alarm.
• Make sure all windows and doors latch securely.
• If testing your alarm system, contact your alarm company first to advise them of the testing time period, including calling them again after the testing is complete.
• If you think that your alarm system is not functioning properly, immediately contact your alarm company.