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Online Crime Reporting Frequently Asked Questions


Below is a list of common questions for Online Crime Reporting. Where possible, links to other areas of interest have been provided. If you have questions while entering your report, please call the online reporting help line at 780-391-6001. Please note that this number is only available from 8 a.m. to 4 p.m.

Why report my incident online?

Online reporting is a convenient reporting option that can provide you with a copy of the police report and a police file number. The Edmonton Police Service encourages citizens and visitors to the City of Edmonton to report all crimes as it will allow us to better allocate our policing resources.

Please note that online reporting is not meant to replace other forms of crime reporting; if you are not comfortable reporting an incident online, you can still attend a police station, call 780-423-4567, or #377 from your mobile.

What happens to my online report after I have submitted it?

Your report will be reviewed by a police officer within 1 week. You may be contacted for additional information and you will receive an email explaining the status of your report. Once approved, your report will be transferred to the Edmonton Police Service Records Management System to undergo standard investigative and analytical processes. Your report will be retained as per the Edmonton Police Service retention policy.

What do I do if my incident does not qualify for online reporting?

Some incidents require an officer to be dispatched to the crime scene to conduct an investigation; others require interaction with an officer over the phone or at a police station. These incidents cannot be reported via online reporting.

If this is an Emergency please call 911.

If it is a non-emergency, attend a police station, call 780-423-4567, or #377 from your mobile.

Why can’t I report a motor vehicle collision online?
Due to the complexity of data that needs to be gathered and the need to verify collision details, you must report to a Collision Reporting Centre.  Please refer to Reporting a Collision for more information.
What if the incident did not occur within the City of Edmonton?
Report the incident to the local police agency for that jurisdiction.
What is a known ‘suspect’?
A known suspect is when you or someone else knows the person or knows where to find the person who committed the crime. Examples include knowing the person’s name or the license plate number of the vehicle the suspect was in. Please attend a police station, call 780-423-4567, or #377 from your mobile if you have a suspect
What if I have a suspect description?
A ‘suspect description’ is not considered a ‘known suspect’. A suspect description can be included in the incident description when entering an online report, assuming the incident fulfils the other online reporting criteria.
What is considered ‘evidence’?
Evidence includes any item(s) that the suspect brought to the scene and left behind. These items may help the police in identifying the suspect. You may call the Online Reporting Help Line (780-391-6001) to discuss any possible evidence to determine if an incident can be reported online. Please note that this number is only available from 8 a.m. to 4 p.m.
What happens if I find something left behind by the suspect (evidence)?
Items that are left behind by the suspect may help to identify him/her. If there is evidence, do not file a report online. Attend a police station, call our non-emergency line at 780-423-4567, or #377 from your mobile.
What if I require a police file number for insurance purposes
You will receive an unofficial copy of your report as well as a temporary tracking number when you submit your online report. Your report will be reviewed by a police officer within 1 week. Once it is confirmed that your online report meets the online report criteria, an official report and Edmonton Police Service file number will be emailed to you. Only the official file number can be used for insurance purposes.

Crime Stoppers

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The Edmonton Police Service is looking for assistance in solving crimes and identifying the individuals depicted in surveillance still photos. If you have a tip and want to remain anonymous, call Crime Stoppers at 1-800-222-8477.