The Edmonton Police Service (EPS) created the Human-centred Engagement and Liaison Partnership (HELP) Unit to provide an alternative to the arrest, remand and release cycle for vulnerable people. Since first launching on January 4, 2021, HELP has paired police officers with community navigators to connect people with appropriate supports while improving public and community safety.
On July 6, 2026, HELP shifted from ongoing case management to a call-response and field-engagement model that more closely aligns with Patrol deployment. Each team continues to pair one EPS officer with one community navigator.
HELP teams proactively engage people involved in social disorder in public spaces. They work to address and de-escalate behaviour affecting public and community safety, while connecting individuals with supports suited to their circumstances at the time of contact.
“We want to be clear that these changes are not due to shortcomings,” says Acting Inspector Jacob Montgomery, Community and Safety Response Branch. “The work done by our previous HELP teams has been truly innovative, and we have undoubtedly strengthened the network of care for individuals who may otherwise have fallen through the cracks.”
What HELP teams may do:
- Connect or transport individuals requiring stabilization to appropriate supports, including the Integrated Stabilization Centre, the Government of Alberta Navigation and Support Centre, and shelter partners.
- Transport individuals to the EPS Detainee Management Unit when charges are appropriate.
- Execute outstanding warrants.
- Issue tickets where applicable.
As Alberta’s addictions, recovery, treatment and care systems evolve, EPS continues to work closely with the George Spady Centre, Hope Mission, wihcihaw maskokamik Society of Enoch Cree Nation, and Bent Arrow Traditional Healing Society.
“We cannot adequately express our appreciation for the many police and partner agency employees who have provided critical support to our vulnerable communities,” says Deputy Chief Derek McIntyre. “The work they have done has made a real difference in people’s lives, and as programs evolve, we remain committed to pursuing opportunities to support our vulnerable communities.”