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Online Application FAQ

  1. My PDF Pic results are password protected; how do I access it?
  2. Why do I need to create an account?
  3. I can't remember my password, what can I do?
  4. It’s been longer than 31 days since my Police Information Check was completed, why can I access my results?
  5. I forgot my username for my account, what can I do?
  6. My Account has been locked for 24 hours. What happened?
  7. How do I get a copy of my receipt?

My PDF Pic results are password protected; how do I access it?

The PDF results are automatically locked for security reasons. Instructions on how to unlock your PDF PIC results were provided in the email you received. The password is your DOB in the following format: YYYYMMDD. Please note if you applied with the wrong DOB the password will be that wrong DOB.

Why do I need to create an account?

The new online Police Information Check application process is account based which will provide a more secure way of applying for and sharing your Police Information Check results. It will also assist you when applying for future Police Information Checks by auto filling some of the application information.

As you will need access to your account to retrieve your PIC results.

It is strongly recommended that you remember:

  • Your Username
  • Your Password
  • Your Security Questions and Answers
I can't remember my password, what can I do?

The Edmonton Police Service does not have access to password information and cannot reset a password. Please use the "Forgot Password?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To reset your password, you will need your Username, Email Address, and the answer to one of the Security Questions you selected when you registered your account.

It’s been longer than 31 days since my Police Information Check was completed, why can't I access my results?

Your Police Information Certificate is only available in the system for 31 days from the date it was completed. Police Information Checks are a picture in time and have the potential to change in the future. To maintain a balance between convenience and public safety the results will only be available for 31 days.

We recommend you download and save a copy so you can continue to access it after it is no longer available in the system.

I forgot my username for my account, what can I do?

Please use the "Forgot Username?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To retrieve your username, you will need your email address and the answer to one of the Security Questions you selected when you registered your account.

My Account has been locked for 24 hours. What happened?

There are 2 reasons why your account may be locked for 24 hours:

  • You entered incorrect information while attempting to reset your password or retrieve your username.
  • You selected “NO” for the confirmation of residence when applying for a Police Information Check with Vulnerable Sector.
How do I get a copy of my receipt?

You can download a copy of the receipt by logging into your account. Click on shield 5 (payment shield.)